The Answers You're Looking For

FAQ

We aim to bring your photos to life and tell their story, beautifully. If for any reason you are disappointed with your experience, we're here to make it right.

General

  • Birth Stat Print Our Signature Birth Stat Print tells the story of your child and their birthdate. Suitable for younger and older children. Information included…

  • We’ve launched with our 16”x20", Signature Art Print. In the future, we will offer alternate sizes, topics and products. Sign up for our newsletter and be the f…

  • As artists, we stand behind the work we do and have taken extra steps to ensure our products meet professional print and design standards. Our signature giclée…

  • Yes! We offer expedited shipping! Please email us your your location and desired arrive by date and we can give a quote, and then invoice you for once agree upo…

  • Yes! We offer e gift and physical gift cards. We've provided images of our physical gift cards below. You can purchase or schedule delivery . Please note that d…

  • We’ve worked hard to find high quality custom framing at a reasonable cost. If you would like to source your own framing, we recommend bringing your print to a…

  • Thank you for asking! We're a small business and every review helps customers feel more confident that we'll fulfill what we've promised. Thank you for your sup…

Creating your project

My Order Management

  • Oh no! We are so sorry to hear that your package is delayed. Please email us at with your Order and we are happy to get more details for your regarding the stat…

  • Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damag…

  • Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damag…

  • Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damag…

  • Don’t worry, it happens. Although you are not able to edit your order, you are able to cancel without penalty within ONE hour . Please email us directly at with…

  • Yes! If you need to cancel or make changes to your order for any reason, you can do this within ONE hour of placing your order. Email us at . After one hour, yo…

  • Oh no! We are so sorry to hear that your package was handled carelessly! We are always happy to issue a replacement print in the event that your order was damag…

Production + Shipping

If you have additional questions or concerns, please send us a note or call us during our business hours. We’re always happy to help.

  • Email us

    We love email. Please include a detailed note and we will reply as soon as we can.

    support@stillnovel.com

  • Call us

    If outside business hours (M-F, 9am-5pm PST), please leave us a detailed message.

    714-465-2106