Soon, but not yet. Currently, we’re only shipping orders within the contiguous United States. 
Subscribe to our mailing list and you’ll be the first to know as soon as we launch expanded shipping options to Canada, Mexico, Hawaii and beyond!

Can you ship to Internationally?

Birth Stat Prompts:
Name Birth City, State Birth time Birth Location Birth Height &amp; Weight Option to include Astrology or remove
 All About You Prompts: Not age specific (can be used for memorial as well) Name: Nickname: Birthday: Option to include astrology or remove Favorite Pastime: Favorite Place: Favorite Food: You are known for ___________ and ___________

What is the difference between a Birth Stat print verses an All About You print?

We are available by phone, email or via live chat on our site.
Business Hours:
9am-5:00pm M-F, PST
All emails are responded to within 24 hours (m-f)
 
Still Novel, Inc
428 Main Street. Suite 207
Huntington Beach, CA 92648
714-465-2202
<a href="mailto:support@stillnovel.com">support@stillnovel.com</a>

Contact Us

There are several areas of each print template that are customizable! We do our best to make your print as personal as possible while also adhering to the design integrity of the print.Please feel free to reach out to us at <a href="mailto:orders@stillnovel.com">orders@stillnovel.com</a> if you have any questions regarding a swap, edit or customization that is not listed below.
<h2>Wedding Print Template Swaps, Edits &amp; Customizations:</h2>
If you are interested in creating a print for an unmarried couple these are the customizations we can make below. It is important to know that our prints are centered around a significant date. So as long as there is a date to create the print around. We will be sure to swap out other information accordingly.
The following are swaps and edits that can be made for a print that is intended for an unmarried, engaged couple or couple that has eloped.
Change the wedding bells to be an engagement ring graphic or heart shaped graphic.
<ul>
<li>Been together for: ________ (amount of time)
</li>
<li>We Love: ________ (could be anything... "food", "place", "activity", etc)
</li>
<li>Weather that day/night: ________</li>
<li>We celebrated with: ________ (ex: "friends", "family", "champagne", "the dog", "just us two", etc)
</li>
<li>The Night Was: ________</li>
<li>Engagement Location - ________ (ex: whose house, "by the tree", etc)
</li>
</ul>
<h2>Birth Stat template Swaps, Edits &amp; Customizations:</h2>
Adoption customizations are one of the requests we have for the birth stat template. The swaps for this type of print would be swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize those areas as well.
Some other common edit requests and swaps for the birth stat prints include editing the name that is produced at the top of the print with the name the child uses everyday (nickname, etc.) If this is an edit you need please include it in the Optional Design Note section before you checkout and we will send you a preview for your approval. :) If you want to swap in information like the child’s birth flower, please include this in the Optional Design note section as well.
 
<h2>Pet Print Swaps, Edits &amp; Customizations:</h2>
For this type of customization, we ask that you purchase a framed piece. If you would rather it be art only, then we can get you a price for the additional customization.
We would need the following information (below) from you as well as for you to create the print on a Birth stat template. Once you place your order and email us the information below- we will make your edits and send you a preview for your approval.
<ul>
<li style="list-style-type: none;">
<ul data-pm-slice="3 3 []" data-en-clipboard="true">
<li>
<div>First, Middle, Last Name</div>
</li>
<li>
<div>Nickname</div>
</li>
<li>
<div>Birthday OR Adoption Day</div>
</li>
<li>
<div>A special thought</div>
</li>
<li>
<div>Breed</div>
</li>
<li>
<div>Temperament (example; Sweet &amp; Spunky)
</div>
</li>
<li>
<div>Favorite Toy</div>
</li>
<li>
<div>Favorite Treat</div>
</li>
<li>
<div>Home City, State</div>
</li>
<li>
<div>Age at Adoption</div>
</li>
</ul>
<div>Complete the sentence:</div>
<ul>
<li>
<div>"I/We met you in/at  ______  (Petco)and chose you because_______ (of your big eyes)."</div>
</li>
<li>
<div>You are _______ (a cuddler)
</div>
</li>
<li>
<div>You sleep _____(under the covers)
</div>
</li>
<li>
<div>You always________(Make me smile)
</div>
</li>
</ul>
</li>
</ul>
If you want these ANY of these edits and swaps, please do the following:
<ol>
<li>Fill out every section in your print to the best of your ability in your Still Novel Account, making sure that every area is filled out.</li>
<li>Include in the Optional Design Note section before your checkout that you would like to create a “adoption/unmarriedcouple/engagement/memorial/pet” print.</li>
<li>Reply to the confirmation email with the edits listed above.</li>
</ol>
Once we receive your customizations and edits we will start processing your print accordingly and send you a preview for your approval. If there are any concerns or edits that you would like to make or have questions about, please reach out to us at <a href="mailto:orders@stillnovel.com">orders@stillnovel.com</a>.

What kind of customizations or edits can I make to a print?

No problem! Here is an easy list of questions to ask the person you are gifting your print to:
<h3>Topic: Birth Stat Print</h3>
<ul>
<li>Full birth name (first, middle, last):</li>
<li>Birth City and State:</li>
<li>Birth Date: </li>
<li>Birth Time:</li>
<li>Due Date:</li>
<li>Birth Weight:</li>
<li>Birth Length:  </li>
</ul>
<h3>Topic: Wedding Print</h3>
<ul>
<li>Wedding Date:</li>
<li>Wedding Time:</li>
<li>Wedding City and State:</li>
<li>Ceremony Venue:</li>
<li>Reception Venue:</li>
<li>Officiated by:</li>
<li>Wedding Song:</li>
<li>Where the couple met:</li>
<li>The year the couple met:</li>
<li>Where the couple got engaged:</li>
<li>Engagement year:</li>
</ul>
<h3>  Topic: Travel print</h3>
<ul>
<li>Where did you go?:</li>
<li>How many travelers?:</li>
<li>Start date of the trip:</li>
<li>End date of the trip:</li>
<li>The weather was:</li>
<li>I/We ate:</li>
<li>I/We drank:</li>
<li>I/We wore:</li>
<li>I/We stayed:</li>
<li>I/We will never forget:</li>
<li>I/We will also never forget:</li>
<li>Favorite Spot:</li>
</ul>
<h3>Topic: All About You  *Not age specific (can be used for memorial as well)</h3>
<ul>
<li>Name:</li>
<li>Nickname:</li>
<li>Birthday:</li>
<li>Option to include astrology or remove</li>
<li>Favorite Pastime:</li>
<li>Favorite Place:</li>
<li>Favorite Food:</li>
<li>You are known for ___________ and ___________</li>
</ul>

I want to give this as a gift but I don’t know all the information.

We can absolutely create a print that is based around the story of your beloved pet.
For this type of customization, we ask that you purchase a framed piece. If you would rather it be art only, then we can get you a price for the additional customization.
We would need the following information (below) from you as well as for you to create the print on a Birth stat template. Once you place your order and email us the information below- we will make your edits and send you a preview for your approval. 
<ul>
<li style="list-style-type: none;">
<ul data-pm-slice="3 3 []" data-en-clipboard="true">
<li>
<div>First, Middle, Last Name</div>
</li>
<li>
<div>Nickname</div>
</li>
<li>
<div>Birthday OR Adoption Day</div>
</li>
<li>
<div>A special thought</div>
</li>
<li>
<div>Breed</div>
</li>
<li>
<div>Temperament (example; Sweet &amp; Spunky)
</div>
</li>
<li>
<div>Favorite Toy</div>
</li>
<li>
<div>Favorite Treat</div>
</li>
<li>
<div>Home City, State</div>
</li>
<li>
<div>Age at Adoption</div>
</li>
</ul>
<div>Complete the sentence:</div>
<ul>
<li>
<div>"I/We met you in/at  ______  (Petco)and chose you because_______ (of your big eyes)."</div>
</li>
<li>
<div>You are _______ (a cuddler)
</div>
</li>
<li>
<div>You sleep _____(under the covers)
</div>
</li>
<li>
<div>You always________(Make me smile)
</div>
</li>
</ul>
</li>
</ul>

Can I create a print about a pet? 

<h3>BIRTH STAT PRINT</h3>
Our Signature Birth Stat Print tells the story of your child and their birthdate. Suitable for younger and older children.
Information included:
<ul>
<li>Birth Statistics (height, weight, time)</li>
<li>Moon Phase (the day born)</li>
<li>Time + location of birth</li>
<li>Eastern and western astrology</li>
<li>Birth stone and flower</li>
<li>Customized sentence for your child</li>
</ul>
<h3>ALL ABOUT YOU PRINT</h3>
Our Signature All About You Print celebrates the people you love at all stages of life.
Information included:
<ul>
<li>Name:</li>
<li>Customized sentence under the title </li>
<li>Nickname:</li>
<li>Birthday:</li>
<li>Option to include astrology or remove</li>
<li>Favorite Pastime:</li>
<li>Favorite Place:</li>
<li>Favorite Food:</li>
<li>
You are known for ___________ and ___________</li>
</ul>
<h3>WEDDING PRINT</h3>
Our Signature Wedding Print tells the story of a couple and their wedding day.
Information included:
<ul>
<li>Where the couple met and when they got engaged</li>
<li>Wedding details (guest count, time, location, officiant)</li>
<li>Information about the season they were married</li>
<li>The moon phase (that night)</li>
<li>A song that reminds them of the day</li>
<li>Customized sentence under the title</li>
</ul>
<h3>TRAVEL PRINT</h3>
Our Signature Travel Print tells the story of an adventure and what made it unforgettable.
Information included:
<ul>
<li>Regional information &amp; map</li>
<li>Trip Details (number of travelers, date range, where you stayed)</li>
<li>Information about the weather and reason for travel</li>
<li>Trip favorites</li>
<li>Customized sentence under the title</li>
</ul>

What information is included in the prints?

Yes! We do offer a gift wrapping! We gift wrap in black craft paper and tied in twine. Please be sure to make this request in the “Add Design Notes” section of your order right before checkout. (By adding this note to your order you are confirming that we can charge you $5 on the card we have on file.)

Can I get my order gift wrapped?

Yes! For a special print to remember your loved one we recommend creating an "All About You" Art print which is applicable to adults and children.

Can I create a memorial print?

Wedding Print Template Swaps, Edits &amp; Customizations: Engagement/Couples/Elopement
If you are interested in creating a print for an unmarried couple these are the customizations we can make below. It is important to know that our prints are centered around a significant date. So as long as there is a date to create the print around. We will be sure to swap out other information accordingly. The following are swaps and edits that can be made for a print that is intended for couples that are unmarried, engaged or has eloped. Please reply to the confirmation email once you complete your order and fill out all areas of the print to the best of your ability.
Change the wedding bells to be an engagement ring graphic or heart shaped graphic. 
<ul>
<li>
Been together for: ________ (amount of time)
</li>
<li>
We love: ________ (could be anything... food, place, activity, etc)
</li>
<li>Weather that day/night: ________</li>
<li>First date: ________</li>
<li>
We celebrated with: ________ (ex: friends, family, champagne, the dog, just us two, etc)
</li>
<li>The night/day was: ________</li>
<li>
Engagement location ________ (ex: whose house, by the tree, etc)</li>
<li>
Together we are: ________ (ex: "complete")</li>
</ul>

Can I create a print for an engagement or an unmarried couple?

Some of the background color options default your image to black and white. If you would like to use a color photo, we suggest using the "default" or the "soft white" option.
If you still would like to purchase the color background and use a color photo, we can always manually change your print design after you place your order. Simply place your order as is, then reply to your order confirmation with that request. We'll reply with a preview for you to approve before we send your order to print! 
Need more info? You can reach us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a> or via live chat on our site.

Why does my photo have to be black & white when I choose a colored filter?

Sometimes with this happens when some of the billing or credit card information is incorrect.
<ol>
<li>Double-check that all of your credit card information is correct</li>
<li>Log out and back into your account</li>
<li>If you're still having trouble, you can reach us directly via live chat or by email at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a>
</li>
</ol>

I'm trying to place my order - seeing "please wait" and a spinning wheel

We don’t supply a large format digital file of any order. We only produce a printed physical product.
With that said, we can always provide a small digital preview of your art print if you're wanting a preview to share before the actual print arrives in the mail.
Go ahead and reply to your order confirmation email with this request and we'll reply with a preview for you!
You can also reach us directly at <a href="mailto:info@stillnovel.com" target="_self">info@stillnovel.com</a>.

Can you provide a digital file of my order?

We're still a very new brand and we don't partner as often as we'd like! That being said, we're always open to it. Feel free to reach out to our marketing team directly with your request to partner. You can reach us at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>.

Do you partner with influencers?

When a photo is marked low resolution, there is a risk that your photo won't print perfectly. We've included our tips for how to upload a high-resolution photo for you below.
In addition, our design team looks at each order as it comes through and we will reach out if we feel like the quality of your image isn't high enough to confidently send to print.
<ol class="ak-ol" data-pm-slice="3 1 []">
<li>
The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal or within your smartphone library.
</li>
<li>
Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
</li>
<li>
Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
</li>
<li>
Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
</li>
<li>
We’re happy to help - send us an email at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a> and we can assist if you’re concerned about your image quality.
</li>
</ol>

Will my photo print ok?

We recommend framing with us and think you’ll be so pleased with the finished product!
The custom framing is truly custom. Each frame is cut and hand-assembled to order, using solid wood or 100% aluminum. Each print is dry-mounted to a foam core board and finished with secure backing and a non-reflective premium glaze (so that you can read the content in your print even in direct glare). Our frames are guaranteed not to warp or fade over time.
Our prices are truly a reflection of the quality we stand behind and that's something we're quite proud of as small business owners!

Why you should frame with us

Sorry for the confusion! The status "Order Processing" simply means it's currently in production at our print facility and hasn't yet shipped.
Orders typically ship within 3-5 business days and you will receive a shipping confirmation with tracking info as soon as it's on the way. If it has been longer than that time period, please reach out to us directly at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a>

Why does my order still say "processing"?

Thank you for asking! We're a small business and every review helps customers feel more confident that we'll fulfill what we've promised. Thank you for your support!
You can review us on <a href="https://g.page/stillnovel/review?rc" target="_self">Google Business</a> or <a href="https://www.facebook.com/pg/stillnovel/reviews" target="_self">Facebook</a>

How can I leave a review?

Open your project and after you move through all the steps you will get to the last page you click “done” and it will take you to the checkout page.
If for any reason at all the arrows or the ”done” button are grayed out, it means that you have not filled out one of the fields.
To find an order you've previously worked on, head to your <a href="https://my.stillnovel.com/" target="_blank" rel="noopener">dashboard</a> and click edit to resume and continue to checkout.

How do I order?

We will allow for instant options in our app in the future! 
In the meantime, we're adjusting the design manually by swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize those areas as well.
To proceed with this option, go ahead and place your order as is and reply to the order confirmation email with this request. We'll reply with a preview of your modified print to approve before we send it off to print! 
Have a few more questions? Feel free to contact us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

Do you have modifications for Adoption?

Sorry for the confusion! If you scroll down further in the hour drop-down you’ll see the pm selections.

I can't select a PM in the time dropdown

No problem! In order to checkout, simply add a space in the middle name field. Once you've placed your order, reply to your order confirmation letting us know to remove that space and we'll update the design and send it to print!
Still have questions? Feel free to email us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

What do I do if my child doesn't have a middle name?

Unfortunately, you can't yet toggle between both print styles. You'll have to re-create your print in the second style.
We know this is frustrating and it's at the top of our list when it comes to site improvements!

Can I swap between print styles?

Yes! We offer e-gift and physical gift cards. We've provided images of our physical gift cards below. You can purchase or schedule delivery <a href="www.stillnovel.com/gift-cards" target="_blank" rel="noopener">here</a>. 
<img src="https://stillnovel.zendesk.com/hc/article_attachments/360058234172/stillnovel_72899657_199662041040479_1088803391884355125_n.jpg" alt="stillnovel_72899657_199662041040479_1088803391884355125_n.jpg"><img src="https://stillnovel.zendesk.com/hc/article_attachments/360058402391/stillnovel_73414983_1493105604165205_5275209620899828243_n.jpg" alt="stillnovel_73414983_1493105604165205_5275209620899828243_n.jpg">

Do you offer gift cards?

The production time varies based on if you ordered a custom frame or not. The estimated production and shipping times are as follows:
Art Only (unframed): 5-8 Business days. (Production time= 3 business days. Shipping: 3-5 business days)
Custom Framed Prints: 7-10 Business Days. (Production time=4-5 business days. Shipping=3-5 business days)
Once your order has been shipped you will receive an email with your tracking information. This means that your print has been packed and is about to be collected by the carrier. Depending on what time of day your order has been printed it can take up to 18 hours for your package to be collected.
We use <a href="http://www.fedex.com" target="_blank" rel="noopener">Fedex</a> for all of our shipping needs If you have any problems with your shipment or feel that it should have already been delivered — contact Fedex directly at 1.800.463.3339.  Please note that we are unable to speak to carriers on your behalf but we can provide whatever information that might assist you when speaking with them. If we can help in this way, feel free to contact us at <a href="mailto:help@stillnovel.com">support@stillnovel.com</a>.
*Shipping times listed include production time.

When will I receive my order?

As artists, we stand behind the work we do and have taken extra steps to ensure our products meet professional print and design standards.
Our signature giclée art prints are produced with premium, museum-quality FSC-certified, acid-free, paper — highly resistant to aging. Giclée is a type of ink-jet printing that uses 10 inks to create a fluid finish with incredible resolution and color consistency. Our matte 230gsm paper has a smooth, neutral-white finish.
If you order your print unframed it will arrive unmounted shipped flat in a reinforced sleeve.

What ink and paper do you use for the Signature Art Print?

With all of our prints, our software applies a slight overlay to ensure that the text is legible.
In addition, our design team takes a look at each print that comes through and if we have any concerns we can lighten or darken parts of the image to help with legibility.
If we still have concerns, we'll always reach out to you and let you know! In addition, you can always reach us via live chat or email at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>. We're always happy to take an extra look for you. We want you to love your art print!

I'm concerned I won't be able to read the text over my photo

Gift Cards can be purchased and redeemed through our website. Purchasing or using Gift Cards establishes acceptance of the Still Novel <a href="https://www.stillnovel.com/terms" target="_self">Terms and Conditions</a>. Gift Cards may be purchased in electronic or physical formats. Both formats provide a gift code containing a redeemable monetary value, credited to an order when entered during the checkout process. Gift Cards have no expiration date and Still Novel does not charge any fees for Gift Cards. You can purchase a gift card <a href="https://www.stillnovel.com/gift-cards" target="_blank" rel="noopener">here</a>.

What is your gift card policy?

Your product will be in production for 3-5 business days once your order is placed. After this time period, if the <a href="https://my.stillnovel.com/orders" target="_blank" rel="noopener">Order History</a> in your account has not updated to reflect shipment after production time has finished, please email us at <a href="mailto:help@stillnovel.com">support@stillnovel.com</a> for an update. Typically orders will arrive at your door within 7-10 business days. Please take into account that if you place your order after 6 pm PST it will not be in production until the following day.

How do I find my shipping and tracking information?

Handcrafted and assembled in the USA, our metal frames are made from 100% aluminum with your choice of a matte black or matte brass finish. Our frames are archival and will not warp or discolor over time. We exclusively use premium non-reflective acrylic glazing. All framed prints arrive assembled with secure backing and are ready to hang. The Modern Black Metal Frame is 1/4” wide, 1 3/8” deep; back-mounted. The modern brass frame is 7/16" wide, 1 5/16" deep; back-mounted and ready to hang.

Can you tell me about your metal frame selection?

We accept .png, .jpeg and .tiff files. It is our highest priority that you’re pleased with the quality of your print. Once you’ve uploaded your image, our software checks the resolution and alerts you if your image quality is too low. We do not print images with a resolution lower than 150 dpi.
Tips for improving your image resolution:
<ol class="ak-ol">
<li>
The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal, or within your smartphone library.
</li>
<li>
Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
</li>
<li>
Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
</li>
<li>
Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
</li>
<li>
We’re happy to help - send us an email at <a class="sc-cAJUJo grMFQw" title="mailto:support@stillnovel.com" href="mailto:support@stillnovel.com">support@stillnovel.com</a> and we can assist if you’re concerned about your image quality.
</li>
</ol>

What image formats do you accept?

While you can adjust the exposure of your image, you cannot adjust our custom photo filters. Our design and photography team have worked meticulously to craft custom filters for our Signature Art Prints which support the legibility of our text overlays and retain color consistency in print production.
By selecting "no filter" you remove any adjustments to the color of your photo. We still apply a soft overlay to your photo ensuring your text is legible over a dark or light background. If you'd like to reduce this overlay, simply reply to your order confirmation with that request and we'll reply with a preview for you to approve before we send your order to print. 
Still have questions? Email us at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a>. We're always happy to help!

Can I modify the photo  filters you use?

Yes! We can offer Fedex expedited shipping at a cost. Please note that all orders have a production time of 3-5 business days before they ship. Taking production time into consideration, the estimated order arrival with rush delivery is 4-6 business days. Please contact us at <a href="mailto:orders@stillnovel.com">orders@stillnovel.com</a> for rates based on your location and desired arrive-by date.

Is rush delivery available?

We use high-quality anti-glare acrylic instead of glass. Our acrylic is a premium product. It provides incredible clarity, is much less likely to shatter and offers increased protection against light exposure which can damage your print over time.

Why do you use acrylic instead of glass?

We’ve launched with our 16”x20", Signature Art Print. In the future, we will offer alternate sizes, topics and products. Sign up for our newsletter and be the first to hear about our expanding product line.

Can I get a bigger or smaller print size?

It's our goal to limit the choices our customer has to make in order to create a beautiful printed product. With that in mind, we have locked our typography styles and sizing choices to make creation fast and easy. 
If you are worried about legibility, we do put a slight filter layer over all the prints so that we ensure the text pops. We also take a look at each order as it comes in and we'll reach out if we find that legibility might be a problem.

Can I change the fonts or colors used?

Don’t worry, it happens.
Although you are not able to edit your order, you are able to cancel without penalty within ONE hour. Please email us directly at <a href="mailto:info@stillnovel.com">orders@stillnovel.com</a> with any changes. Updating your print in your dashboard will not update your order.
If the order was placed more than one hour ago it has already entered into production and we are only able to cancel your order for a 50% refund. Please contact us at <a href="mailto:orders@stillnovel.com">orders@stillnovel.com</a> if you need to cancel your order.

What If I made a mistake or typo?

For the vintage print, we do put an overlay over the photo to soften the blacks in the image to match the softer color black of the text. It also allows for the text to pop over the image and create an overall cohesiveness in the design. 
If you'd like us to remove or reduce this overlay we can do so after you've placed your order. Simply reply to your order confirmation email with that request. We'll confirm the change and have you approve a preview of your revised print before sending it to print!
Still have questions? You can reach us at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>. We're happy to help anytime.

In the vintage style, my photo looks desaturated or faded

Sorry for the trouble! Sometimes with this happens it is because there is some information that was inputted incorrectly on your credit card.
Steps to resolve:
<ol>
<li>Confirm that all the information is correct.</li>
<li>Refresh your browser. This can be done by clicking into the website address and typing "enter" or "return" to trigger the page to reload. Or by pressing the reload button next to the web address in your browser window "↺"</li>
<li>Still having trouble? Contact us via live chat or via email at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>.</li>
</ol>

I'm having trouble checking out

Sourced and handcrafted in the USA, our 16” cleat is made of solid maple wood with a natural finish. Easy to assemble, our maple cleat holds your art print in place with impressively strong (and tiny) magnets. Our soft white strap is made of high-quality leather. We love this maple cleat as a quick non-archival way to display your print. Please keep in mind that exposing your print to humidity and sunlight unprotected can result in warping and discoloration over time.

Can you tell me more about the Maple Cleat?

Oh no! We are so sorry to hear that your package was handled carelessly!
We are always happy to issue a replacement print in the event that your order was damaged in transit. Please email us at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a> with any images of the print and the package it was in (including the Fed-Ex label) so we can submit a claim and get a new print in production for you?

What happens if my order is damaged in transit?

Our software uses a the Chinese Zodiac calendar (it's a Lunar calendar). The Chinese New Year changes slightly each year and begins somewhere between late January - Mid February. We've provided the date ranges below:
<ul>
<li>Jan. 25, 2020 – Feb. 11, 2021 - Year of the Rat</li>
<li>Feb. 05, 2019 – Jan. 23, 2020 - Year of the Pig</li>
<li>Feb. 16, 2018 – Feb. 04, 2019 - Year of the Dog</li>
<li>Jan. 28, 2017 – Feb. 15, 2018 - Year of the Rooster</li>
<li>Feb. 08, 2016 – Jan. 27, 2017 - Year of the Monkey</li>
<li>Feb. 19, 2015 – Feb. 07, 2016 - Year of the Sheep</li>
<li>Jan. 31, 2014 – Feb. 18, 2015 - Year of the Horse</li>
<li>Feb. 10, 2013 – Jan. 30, 2014 - Year of the Snake</li>
<li>Jan. 23, 2012 – Feb. 09, 2013 - Year of the Dragon</li>
<li>Feb. 03, 2011 – Jan. 22, 2012 - Year of the Rabbit</li>
<li>Feb. 14, 2010 – Feb. 02, 2011 - Year of the Tiger</li>
<li>Jan. 26, 2009 – Feb. 13, 2010 - Year of the Ox</li>
</ul>

Chinese Horoscope / Astrology 

Oh no! We’re so sorry to hear this. Please email us at <a href="mailto:help@stillnovel.com">support@stillnovel.com</a> within 14 days of receiving your order so we can make it right.
In your email please provide your order number, a description of the problem, and any related images.
Please note that due to the custom nature of our products, we are unable to refund your order for customer created errors (i.e., typos or uploaded photos with poor image quality). In addition, we cannot provide refunds or exchanges due to damages caused by customer handling, storage, or treatment.

Who do I contact if my order is  incorrect?

A dry microfiber cloth or soft towel works best! If you need to use a cleaning solution, we recommend a mixture of water with 1/2 tsp of dish soap. 
Never use Windex or cleaning supplies with ammonia and be careful with a cloth that is textured (this can scratch the surface of your frame and acrylic glazing).

How do I care for my framed piece?

Cancellation If you need to cancel your order,  it needs to be done within ONE hour of placing the order, after one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 50% refund of the order total if canceled within 24 hours. Please contact us at <a style="background-color: #ffffff; font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;" href="mailto:orders@stillnovel.com">orders@stillnovel.com</a> if you need to cancel the order after one hour. 
 
My product arrived damaged
Though rare, this does happen on occasion. We are here to help! Please contact us directly and provide images of the shipping label and damaged goods to <a href="mailto:support@stillnovel.com">support@stillnovel.com</a>. We will reply within 24 hours and process a replacement immediately. All damaged products must be reported within 14 business days after received.
 
I am unhappy with my order
Our ultimate goal is that you have a positive experience and are over-the-moon happy with your purchase. If something’s amiss, please let us know within 14 business days so we can make it right! You can reach us directly at <a href="mailto:support@stillnovel.com">support@stillnovel.com.</a>
 
Contact information:
Still Novel, Inc
427 Main Street, Suite 207
Huntington Beach, CA 92646
714-465-2202
<a href="mailto:support@stillnovel.com">support@stillnovel.com</a>
<a href="http://www.stillnovel.com">www.stillnovel.com</a>

What is your return/exchange policy?

You can view your order within your <a href="https://my.stillnovel.com/orders" target="_self">order history</a> along with a link you can use to check and/or cancel your print.
Your order must be canceled within 1 hour of order placement. After that time the order will be full print production. Email <a href="mailto:help@stillnovel.com">orders@stillnovel.com</a> for any urgent requests and we will do our best to help if there's still time!

Is there a way to check what I’ve ordered?

This is another for-fun astrology input. Each motto is referencing a dominant personality trait for the various star signs.
If you'd like further clarification or would like to modify your child's "motto" go ahead and place your order as is and then reply to your order confirmation email with that request. We will adjust the design and send a preview for you to approve. 
Still have questions? Feel free to reach us via live chat on our site or via email at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

What does the motto mean?

We’ve worked hard to find high-quality custom framing at a reasonable cost. If you would like to source your own framing, we recommend bringing your print to a local framing shop. Be sure to request that the print is dry mounted. If you’re interested in framing on your own our prints have a trim size of 16"x20".

How do I frame the print on my own?

We are able to change the shipping address and/or shipping method of an order within 48 hours of order placement. If you want to change any details in your shipping address, please contact us immediately with the updated information at <a href="mailto:help@stillnovel.com">orders@stillnovel.com</a>. Please include your order number, and change information. Changes to shipping addresses can only be made up to 48 hours after the order was placed.

Can I change the shipping  address after i’ve placed my order?

The lucky number is a fun numerology equation based on a child's birth date. It is figured out by adding all the numbers in the date until it equals a single digit. (IE… July 2 ,2019 would be: 7+2+2+0+1+9= 21…. 2+1= Lucky #3.)
Each number holds its own symbolism. Here is a list of the numbers and their meanings:
1. independence, individuality, initiation 2. sensitivity and patience 3. creative self-expression 4. hard work and organization 5. freedom, adventure, change and flexibility 6. home and hearth 7. knowledge-seeking and spiritual growth 8. power, management, and success 9. wisdom and responsibility

Birth Stat Print: What does the lucky number mean?

Yes! If you need to cancel or make changes to your order for any reason, you can do this within ONE hour of placing your order. Click the Cancel Order button located in your <a href="https://my.stillnovel.com/orders" target="_blank" rel="noopener">Order History</a>.
After one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 50% refund of the order total if canceled within 24 hours. Please contact us at <a href="mailto:help@stillnovel.com">orders@stillnovel.com</a> if you need to cancel the order after one hour.

Can I cancel my order?

The lucky number is a fun numerology equation based on the wedding date. It is figured out by adding all the numbers in the date until it equals a single digit. (IE… July 2 ,2019 would be: 7+2+2+0+1+9= 21…. 2+1= Lucky #3.)
Each number carries its own symbolism. Here's a list of the various numbers and their meanings:
<ol>
<li>Independence—or “becoming one”</li>
<li>Love</li>
<li>Laughter</li>
<li>Security, commitment</li>
<li>Celebration</li>
<li>Nurturing, children</li>
<li>Spirituality</li>
<li>Success in money—can also represent infinity</li>
</ol>

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