Question 1

How is my art print packaged and protected for shipping?

Accepted Answer

Packaging depends on whether your art print is framed or unframed. **Unframed prints** are shipped flat in a reinforced protective envelope to help prevent bending, curling, and distortion. We do not roll our prints or ship them in tubes. **Framed prints** are carefully wrapped, secured in a padded frame insert, and packed inside a reinforced shipping box. The package is labeled **“Fragile”** and **“Handle with Care”** for added protection during transit.

Question 2

What should I do if my order is lost or delayed in transit?

Accepted Answer

If your tracking has not updated or your order has not arrived by the estimated delivery date, email [**support@stillnovel.com**](mailto:support@stillnovel.com) with your order number. Our customer support team will review the tracking information and contact the shipping carrier for additional details. Weather, carrier disruptions, and other unexpected circumstances can occasionally delay delivery. If your package is confirmed lost in transit, we will help resolve the issue and explain the next steps.

Question 3

What information is included in each print?

Accepted Answer

### Birth Stat Print *Our Signature Birth Stat Print tells the story of your child and their birthdate.* *Suitable for younger and older children.* **Information included:** * Birth Statistics (height, weight, time) * Moon Phase (the day born) * Time + location of birth * Eastern and western astrology * Birth stone and flower * Customized sentence for your child ### All About You Print *Our Signature All About You Print celebrates the people you love at all stages of life.* **Information included:** * Name: * Customized sentence under the title * Nickname: * Birthday: * Option to include astrology or remove * Favorite Pastime: * Favorite Place: * Favorite Food: * You are known for \_\_\_\_\_\_\_\_\_\_\_ and \_\_\_\_\_\_\_\_\_\_\_ ### Wedding Print *Our Signature Wedding Print tells the story of a couple and their wedding day.* **Information included:** * Where the couple met and when they got engaged * Wedding details (guest count, time, location, officiant) * Information about the season they were married * The moon phase (that night) * A song that reminds them of the day * Customized sentence under the title ### Travel Print *Our Signature Travel Print tells the story of an adventure and what made it unforgettable.* **Information included:** * Regional information & map * Trip Details (number of travelers, date range, where you stayed) * Information about the weather and reason for travel * Trip favorites * Customized sentence under the title ### *Couple Print* *Our Signature Travel Print tells the story of an adventure and what made it unforgettable.* **Information included:** * Names * Where they met * nicknames * Favorite things * words describing each person * customized sentence at the top of the print

Question 4

What image file formats and resolution do you accept?

Accepted Answer

We accept **PNG, JPEG, and TIFF** image files. For the best print quality, your image must have a resolution of at least **150 DPI** at the selected print size. After you upload your photo, our software will check its resolution and alert you if the image quality is too low. We will not print an image that falls below our minimum resolution requirement. **How can I improve my photo’s print quality?** Whenever possible, upload the original, full-size photo. You may find the original image in your phone’s photo library, on your computer, or in your photographer’s online gallery. Avoid uploading: * Photos downloaded from Instagram, Facebook, or other social media platforms, which often compress images * Photos saved from text messages, which may be reduced in size * Screenshots, which can significantly lower the image quality * Cropped or edited copies that are smaller than the original file For help checking your image quality, email [**support@stillnovel.com**](mailto:support@stillnovel.com). We are happy to review your photo before printing.

Question 5

Does Still Novel ship internationally?

Accepted Answer

Not yet. We currently ship orders only within the **contiguous United States**, which excludes Alaska, Hawaii, U.S. territories, and international destinations. We hope to expand shipping to Canada, Mexico, and other countries in the future. Subscribe to our email list to be notified when international shipping becomes available.

Question 6

What should I do if I made a mistake or typo in my order?

Accepted Answer

Email [**orders@stillnovel.com**](mailto:orders@stillnovel.com) as soon as possible with your order number and the correct information. Changes made to a print in your account dashboard will not update an order that has already been placed. Orders cannot be edited directly after checkout, but they may be canceled without penalty within **one hour of purchase**. After one hour, your order may have entered print production. At that point, it can only be canceled for a **50% refund of the order total**. For the best chance of correcting a mistake, contact us immediately after placing your order.

Question 7

What ink and paper are used for the Signature Art Print?

Accepted Answer

Our Signature Art Prints are produced using professional giclée printing on premium, museum-quality paper. Giclée is a high-resolution inkjet printing process that uses 10 inks to create rich detail, smooth color transitions, and consistent color reproduction. Each print is made on **230 gsm, FSC-certified, acid-free matte paper** with a smooth, neutral-white finish. The paper is designed to resist yellowing and aging over time. Unframed Signature Art Prints arrive unmounted and are shipped flat in a reinforced protective sleeve.

Question 8

Can I change my shipping address after placing an order?

Accepted Answer

Yes. You may request a change to your shipping address or shipping method within **48 hours of placing your order**. Email [**orders@stillnovel.com**](mailto:orders@stillnovel.com) as soon as possible and include: * Your order number * The updated shipping address * Any requested change to the shipping method Shipping changes can only be made within 48 hours of purchase. After that time, your order may already be in production or prepared for shipment, and we may be unable to update it.

Question 9

Is rush or expedited delivery available?

Accepted Answer

Yes. Expedited shipping options are available at checkout. Please note that expedited shipping only shortens the time your order spends in transit. It does not reduce production time. Every order includes **production time + shipping time**: * **Unframed prints:** 2 business days for production, plus the selected shipping time * **Framed prints:** 4 business days for production, plus the selected shipping time Your order will ship using the expedited method you selected once production is complete. Business days do not include weekends or holidays.

Question 10

Do you offer gift cards?

Accepted Answer

Yes! We offer gift cards with immediate digital delivery. You can purchase or schedule delivery [here](https://www.stillnovel.com/gift-cards). Please note that discount codes do not apply to gift card purchases.

Question 11

Can I frame my art print myself?

Accepted Answer

Yes. Our unframed art prints have a finished trim size of **16 × 20 inches**, so you can place your print in a frame made for 16 × 20-inch artwork. For the best results, we recommend taking your print to a local professional framing shop. Ask about dry mounting, which helps keep the print smooth, flat, and securely positioned inside the frame. Still Novel also offers high-quality custom framing if you prefer to receive your print ready to hang.

Question 12

Can I change or remove the photo filter on my print?

Accepted Answer

You can adjust the exposure of your photo, but our custom photo filters cannot be modified. Each filter is designed to maintain consistent print colors and keep personalized text clear and easy to read. You may select the **“No Filter”** option if you do not want the color of your photo adjusted. A soft overlay will still be applied to help the text remain legible over both light and dark areas of the image. To reduce the strength of this overlay, reply to your order confirmation email with your request. We will send you a preview to approve before your order is printed. For additional help, email [**support@stillnovel.com**](mailto:support@stillnovel.com).

Question 13

Do you have modifications for Adoption?

Accepted Answer

We can customize your print after your order by manually by swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize those areas as well. To proceed with this option, go ahead and place your order as is and reply to the order confirmation email with this request. We'll reply with a preview of your modified print to approve before we send it off to print! Have a few more questions? Feel free to contact us directly at [info@stillnovel.com](mailto:info@stillnovel.com)

Question 14

Can I change the fonts or colors used?

Accepted Answer

No, the fonts, typography sizes, and color treatments used in our designs cannot be changed. These elements are carefully selected and preset to make personalizing your print quick and easy while ensuring a polished final result. To help keep personalized text clear and easy to read, we apply a subtle filter to the artwork so the text stands out. We also review every order before printing and will contact you if we notice any potential legibility issues.

Question 15

How do I find my shipping and tracking information?

Accepted Answer

Your order confirmation email includes a link where you can view your order status. Once your order has finished production and ships, this link will update with your carrier and tracking information. Orders are typically in production for **3–5 business days before shipping**. Orders placed after **6:00 p.m. Pacific Time** will begin processing on the following business day. Most orders arrive within approximately **7–10 business days**, including production and shipping time. If your order has shipped but tracking information is not available, or your order has been processing for longer than expected, email [**support@stillnovel.com**](mailto:support@stillnovel.com) with your order number.

Question 16

Can I cancel or change my order?

Accepted Answer

Yes, you may cancel or make changes to your order within **one hour of placing it**. Email [**orders@stillnovel.com**](mailto:orders@stillnovel.com) as soon as possible with your order details and requested changes. After one hour, your order enters print production and can no longer be canceled for a full refund. Orders canceled within **24 hours of purchase** are eligible for a **50% refund of the order total**. To request a cancellation or change, contact [**orders@stillnovel.com**](mailto:orders@stillnovel.com).

Question 17

How can I leave a review for Still Novel?

Accepted Answer

You can leave a review for Still Novel using the link below: [$$Leave a Review$$](https://www.stillnovel.com/reviews) As a small business, every review helps new customers feel more confident ordering from us. We truly appreciate your support and feedback.

Question 18

Will the text be easy to read over my photo?

Accepted Answer

Yes. We apply a subtle overlay to every photo to help the text remain clear and easy to read over both light and dark areas. Our design team also reviews each personalized print before it is produced. When needed, we can lighten or darken parts of the image to improve text visibility. If we still have concerns about legibility, we will contact you before printing your order. For additional reassurance, contact us through live chat or email [**support@stillnovel.com**](mailto:support@stillnovel.com). We are always happy to review your photo and make sure your finished art print looks its best.

Question 19

What does the astrology motto on my print mean?

Accepted Answer

The motto is a fun astrology detail inspired by a dominant personality trait associated with each zodiac sign. It is intended as a playful description rather than a definitive statement about your child’s personality. To change the motto, place your order with the available selection and reply to your order confirmation email with your requested wording. We will update the design and send you a preview to approve before your print is produced. For additional help, contact us through live chat or email [**support@stillnovel.com**](mailto:support@stillnovel.com).

Question 20

Why does my order still say “Processing”?

Accepted Answer

An **“Order Processing”** status means your order is currently being produced at our print facility and has not shipped yet. Orders typically ship within **3–5 business days**. Once your order leaves our facility, you will receive a shipping confirmation email with tracking information. If your order has been processing for longer than five business days, email [**support@stillnovel.com**](mailto:support@stillnovel.com) with your order number so our team can check its status.

Question 21

Why can’t I select a PM time from the dropdown menu?

Accepted Answer

The time dropdown includes both AM and PM options. Scroll farther down in the hour menu to view and select the available PM times.

Question 22

What happens if my order arrives damaged in transit?

Accepted Answer

We are sorry your order was damaged during shipping. We are happy to send a replacement print for any order damaged in transit. Please email [**support@stillnovel.com**](mailto:support@stillnovel.com) and include: * Photos of the damaged print or frame * Photos of the shipping box and packaging * A clear photo of the shipping label These images allow us to submit a damage claim with the shipping carrier. Once we receive the required photos, we will begin producing your replacement as quickly as possible.

Question 23

Why does my photo look faded or desaturated in the Vintage style?

Accepted Answer

The Vintage style includes a soft overlay that gently reduces the intensity of dark tones in your photo. This helps the image coordinate with the softer black used in the text, improves text legibility, and creates a more cohesive vintage look. If you would like the overlay reduced or removed, place your order and reply to your order confirmation email with your request. We will make the adjustment and send you a revised preview to approve before your print is produced. For additional help, email [**info@stillnovel.com**](mailto:info@stillnovel.com).

Question 24

What does the lucky number on my print mean?

Accepted Answer

The lucky number is a fun numerology number calculated from the birth date. To find it, add together every digit in the date, then continue adding the result until you reach a single number from 1 to 9. For example, July 2, 2019 is calculated as: **7 + 2 + 2 + 0 + 1 + 9 = 21** **2 + 1 = 3** The lucky number is **3**. Each lucky number is associated with different qualities: 1. **Independence:** individuality and new beginnings 2. **Sensitivity:** patience and cooperation 3. **Creativity:** communication and self-expression 4. **Organization:** dedication and hard work 5. **Freedom:** adventure, change, and flexibility 6. **Home:** family, care, and responsibility 7. **Knowledge:** reflection and spiritual growth 8. **Success:** leadership, ambition, and management 9. **Wisdom:** compassion and responsibility The lucky number is intended as a playful, symbolic detail based on traditional numerology.

Question 25

When will I receive my order?

Accepted Answer

Every order has two separate stages: **production time + shipping time**. Production time depends on the product you order: * **Unframed prints:** 1–3 business days * **Framed prints:** Approximately 4 business days, since each piece is printed, fitted, and framed to order Once production is complete, your order ships. Shipping time is the same for framed and unframed prints and depends on the shipping method selected at checkout: * **Ground shipping:** Approximately 3–5 business days * **Expedited second-day shipping:** Approximately 2 business days For example, an unframed print with ground shipping will typically arrive within 4–8 business days. A framed print with ground shipping will typically arrive within 7–9 business days. Business days do not include weekends or holidays. Tracking information will be sent once your order ships.

Question 26

What should I do if my order is incorrect?

Accepted Answer

If your order arrives with an error or does not match what you ordered, email [**support@stillnovel.com**](mailto:support@stillnovel.com) within **14 days of delivery** so we can review the issue and help make it right. Please include: * Your order number * A description of the problem * Clear photos showing the issue Because each product is personalized, we cannot provide refunds or exchanges for customer-submitted errors, including incorrect spelling, inaccurate information, or low-quality uploaded photos. We are also unable to replace or refund products damaged by improper handling, storage, or care after delivery.

Question 27

Will my photo print clearly?

Accepted Answer

Your photo will print best when you upload the original, full-resolution image. If your photo is marked as low resolution, it may appear blurry, pixelated, or less detailed when printed. Our design team reviews every order before production. If we believe your image quality is too low to produce a print we are confident in, we will contact you before sending your order to print. For the best photo quality: * Upload the original image from your phone, computer, or photographer’s online gallery. * Avoid photos downloaded from Instagram, Facebook, or other social media platforms, as these sites often reduce image size and quality. * Avoid images saved from text messages, which may be compressed. * Do not upload screenshots. Upload the image directly from your photo library whenever possible. For help reviewing your image quality, email [**support@stillnovel.com**](mailto:support@stillnovel.com).

Question 28

Does Still Novel partner with influencers or content creators?

Accepted Answer

Yes, we are open to partnering with influencers and content creators whose audience and style align with the Still Novel brand. While we are not able to accept every collaboration request, we are always happy to consider new partnership opportunities. To submit an influencer or brand collaboration proposal, email **[madison@stillnovel.com](mailto:madison@stillnovel.com)** with information about your platform, audience, content, and partnership idea.

Question 29

What are the fire, earth, air, and water zodiac signs?

Accepted Answer

The twelve zodiac signs are divided into four astrological elements: **fire, earth, air, and water**. Each element includes three zodiac signs and is associated with a different set of personality traits. * **Fire signs:** Aries, Leo, and Sagittarius * **Earth signs:** Taurus, Virgo, and Capricorn * **Air signs:** Gemini, Libra, and Aquarius * **Water signs:** Cancer, Scorpio, and Pisces In astrology, fire signs are often associated with energy and passion, earth signs with practicality and stability, air signs with communication and ideas, and water signs with emotion and intuition.

Question 30

Can I receive a digital file of my art print?

Accepted Answer

We do not provide high-resolution or large-format digital files of our designs. Still Novel products are created and sold as physical printed art. However, we can provide a small digital preview of your finished print to share with friends or family before the physical order arrives. To request a preview, reply to your order confirmation email after placing your order. You can also contact us at [**info@stillnovel.com**](mailto:info@stillnovel.com).

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