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Sorry for the confusion! If you scroll down further in the hour drop-down you’ll see the pm selections.

I can't change AM to PM.

Creating your project

Oh no! We are so sorry to hear that your package is delayed.

Please email us at [support@stillnovel.com](mailto:support@stillnovel.com) with your Order # and we are happy to get more details for your regarding the status of your order. Weather delays or other foreseen issues cause pro-longed transit times but we are happy to help with that!

What happens if my order is lost in transit?

My Order Management

Oh no! We are so sorry to hear that your package was handled carelessly!

We are always happy to issue a replacement print in the event that your order was damaged in transit. Please email us at [support@stillnovel.com](mailto:support@stillnovel.com) with any images of the print and the package it was in (including the Fed-Ex shipping label) so we can submit a claim and get a new print in production for you!

What happens if my order is ripped in transit?

What happens if my order is ruined in transit?

What happens if my order is bent in transit?

### Birth Stat Print

*Our Signature Birth Stat Print tells the story of your child and their birthdate.* *Suitable for younger and older children.*

**Information included:**

* Birth Statistics (height, weight, time)
* Moon Phase (the day born)
* Time + location of birth
* Eastern and western astrology
* Birth stone and flower
* Customized sentence for your child

### All About You Print

*Our Signature All About You Print celebrates the people you love at all stages of life.*

**Information included:**

* Name:
* Customized sentence under the title
* Nickname:
* Birthday:
* Option to include astrology or remove
* Favorite Pastime:
* Favorite Place:
* Favorite Food:
* You are known for \_\_\_\_\_\_\_\_\_\_\_ and \_\_\_\_\_\_\_\_\_\_\_

### Wedding Print

*Our Signature Wedding Print tells the story of a couple and their wedding day.*

**Information included:**

* Where the couple met and when they got engaged
* Wedding details (guest count, time, location, officiant)
* Information about the season they were married
* The moon phase (that night)
* A song that reminds them of the day
* Customized sentence under the title

### Travel Print

*Our Signature Travel Print tells the story of an adventure and what made it unforgettable.*

**Information included:**

* Regional information & map
* Trip Details (number of travelers, date range, where you stayed)
* Information about the weather and reason for travel
* Trip favorites
* Customized sentence under the title

What information is included in the prints?

General

We accept `.png`, `.jpeg` and `.tiff` files. It is our highest priority that you’re pleased with the quality of your print. Once you’ve uploaded your image, our software checks the resolution and alerts you if your image quality is too low. We do not print images with a resolution lower than 150 dpi.

**Tips for improving your image resolution:**

1. The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal, or within your smartphone library.
2. Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
3. Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
4. Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
5. We’re happy to help - send us an email at [support@stillnovel.com](mailto:support@stillnovel.com) and we can assist if you’re concerned about your image quality.

What image formats do you accept?

Soon, but not yet. Currently, we’re only shipping orders within the contiguous United States.

Subscribe to our mailing list and you’ll be the first to know as soon as we launch expanded shipping options to Canada, Mexico, Hawaii and beyond!

Can you ship internationally?

Production + Shipping

We’ve launched with our 16”x20", Signature Art Print. In the future, we will offer alternate sizes, topics and products. Sign up for our newsletter and be the first to hear about our expanding product line.

Can I get a bigger or smaller print size?

Don’t worry, it happens.

Although you are not able to edit your order, you are able to cancel without penalty within **ONE hour**. Please email us directly at [orders@stillnovel.com](mailto:info@stillnovel.com) with any changes. Updating your print in your dashboard will **not** update your order.

If the order was placed more than one hour ago it has already entered into production and we are only able to cancel your order for a 50% refund. Please contact us at [orders@stillnovel.com](mailto:orders@stillnovel.com) if you need to cancel your order.

What If I made a mistake or typo?

As artists, we stand behind the work we do and have taken extra steps to ensure our products meet professional print and design standards.

Our signature giclée art prints are produced with premium, museum-quality FSC-certified, acid-free, paper — highly resistant to aging. Giclée is a type of ink-jet printing that uses 10 inks to create a fluid finish with incredible resolution and color consistency. Our matte 230gsm paper has a smooth, neutral-white finish.

If you order your print unframed it will arrive unmounted shipped flat in a reinforced sleeve.

What ink and paper do you use for the Signature Art Print?

We are able to change the shipping address and/or shipping method of an order within 48 hours of order placement. If you want to change any details in your shipping address, please contact us immediately with the updated information at [orders@stillnovel.com](mailto:help@stillnovel.com). Please include your order number, and change information. Changes to shipping addresses can only be made up to 48 hours after the order was placed.

Can I change the shipping  address after i’ve placed my order?

Yes! We can offer Fedex expedited shipping at a cost. Please note that **all** orders have a production time of 3-5 business days before they ship. Taking production time into consideration, the estimated order arrival with rush delivery is 4-6 business days. Please contact us at [orders@stillnovel.com](mailto:orders@stillnovel.com) for rates based on your location and desired arrive-by date.

Is rush delivery available?

Yes! We offer e-gift and physical gift cards. We've provided images of our physical gift cards below. You can purchase or schedule delivery [here](https://www.stillnovel.com/gift-cards).

Do you offer gift cards?

We’ve worked hard to find high-quality custom framing at a reasonable cost. If you would like to source your own framing, we recommend bringing your print to a local framing shop. Be sure to request that the print is dry mounted. If you’re interested in framing on your own our prints have a trim size of 16"x20".

How do I frame the print on my own?

While you can adjust the exposure of your image, you cannot adjust our custom photo filters. Our design and photography team have worked meticulously to craft custom filters for our Signature Art Prints which support the legibility of our text overlays and retain color consistency in print production.

By selecting "no filter" you remove any adjustments to the color of your photo. We still apply a soft overlay to your photo ensuring your text is legible over a dark or light background. If you'd like to reduce this overlay, simply reply to your order confirmation with that request and we'll reply with a preview for you to approve before we send your order to print.

Still have questions? Email us at [support@stillnovel.com](mailto:support@stillnovel.com). We're always happy to help!

Can I modify the photo  filters you use?

We will allow for instant options in our app in the future!

In the meantime, we're adjusting the design manually by swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize those areas as well.

To proceed with this option, go ahead and place your order as is and reply to the order confirmation email with this request. We'll reply with a preview of your modified print to approve before we send it off to print!

Have a few more questions? Feel free to contact us directly at [info@stillnovel.com](mailto:info@stillnovel.com)

Do you have modifications for Adoption?

It's our goal to limit the choices our customer has to make in order to create a beautiful printed product. With that in mind, we have locked our typography styles and sizing choices to make creation fast and easy.

If you are worried about legibility, we do put a slight filter layer over all the prints so that we ensure the text pops. We also take a look at each order as it comes in and we'll reach out if we find that legibility might be a problem.

Can I change the fonts or colors used?

Your product will be in production for 3-5 business days once your order is placed. After this time period, your email order confirmation link should update with tracking information if it does not please email us at [support@stillnovel.com](mailto:help@stillnovel.com), [orders@stillnovel.com](mailto:orders@stillnovel.com) or [info@stillnovel.com](mailto:info@stillnovel.com) for an update. Typically orders will arrive at your door within 7-10 business days. Please take into account that if you place your order after 6 pm PST it will not be in production until the following day.

How do I find my shipping and tracking information?

No problem! In order to checkout, simply add a space in the middle name field. Once you've placed your order, reply to your order confirmation letting us know to remove that space and we'll update the design and send it to print!

Still have questions? Feel free to email us directly at [support@stillnovel.com](mailto:support@stillnovel.com).

What do I do if my child doesn't have a middle name?

Yes! If you need to cancel or make changes to your order for any reason, you can do this within ONE hour of placing your order. Email us at [orders@stillnovel.com](mailto:orders@stillnovel.com).

After one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 50% refund of the order total if canceled within 24 hours. Please contact us at [orders@stillnovel.com](mailto:help@stillnovel.com) if you need to cancel the order after one hour.

Can I cancel my order?

Thank you for asking! We're a small business and every review helps customers feel more confident that we'll fulfill what we've promised. Thank you for your support!

You can review us on [Google Business](https://g.page/stillnovel/review?rc) or [Facebook](https://www.facebook.com/pg/stillnovel/reviews)

How can I leave a review?

With all of our prints, our software applies a slight overlay to ensure that the text is legible.

In addition, our design team takes a look at each print that comes through and if we have any concerns we can lighten or darken parts of the image to help with legibility.

If we still have concerns, we'll always reach out to you and let you know! In addition, you can always reach us via live chat or email at [support@stillnovel.com](mailto:support@stillnovel.com). We're always happy to take an extra look for you. We want you to love your art print!

I'm concerned I won't be able to read the text over my photo

This is another for-fun astrology input. Each motto is referencing a dominant personality trait for the various star signs.

If you'd like further clarification or would like to modify your child's "motto" go ahead and place your order as is and then reply to your order confirmation email with that request. We will adjust the design and send a preview for you to approve.

Still have questions? Feel free to reach us via live chat on our site or via email at [support@stillnovel.com](mailto:support@stillnovel.com)

What does the motto mean?

Sorry for the confusion! The status "Order Processing" simply means it's currently in production at our print facility and hasn't yet shipped.

Orders typically ship within 3-5 business days and you will receive a shipping confirmation with tracking info as soon as it's on the way. If it has been longer than that time period, please reach out to us directly at [support@stillnovel.com](mailto:support@stillnovel.com)

Why does my order still say "processing"?

I can't select a PM in the time dropdown

What happens if my order is damaged in transit?

For the vintage print, we do put an overlay over the photo to soften the blacks in the image to match the softer color black of the text. It also allows for the text to pop over the image and create an overall cohesiveness in the design.

If you'd like us to remove or reduce this overlay we can do so after you've placed your order. Simply reply to your order confirmation email with that request. We'll confirm the change and have you approve a preview of your revised print before sending it to print!

Still have questions? You can reach us at [info@stillnovel.com](mailto:info@stillnovel.com). We're happy to help anytime.

In the vintage style, my photo looks desaturated or faded

The lucky number is a fun numerology equation based on a child's birth date. It is figured out by adding all the numbers in the date until it equals a single digit. (IE… July 2 ,2019 would be: 7+2+2+0+1+9= 21…. 2+1= Lucky #3.)

Each number holds its own symbolism. Here is a list of the numbers and their meanings:

1\. independence, individuality, initiation
2\. sensitivity and patience
3\. creative self\-expression
4\. hard work and organization
5\. freedom, adventure, change and flexibility
6\. home and hearth
7\. knowledge\-seeking and spiritual growth
8\. power, management, and success
9\. wisdom and responsibility

Birth Stat Print: What does the lucky number mean?

Oh no! We’re so sorry to hear this. Please email us at [support@stillnovel.com](mailto:help@stillnovel.com) within 14 days of receiving your order so we can make it right.

In your email please provide your order number, a description of the problem, and any related images.

Please note that due to the custom nature of our products, we are unable to refund your order for customer created errors (i.e., typos or uploaded photos with poor image quality). In addition, we cannot provide refunds or exchanges due to damages caused by customer handling, storage, or treatment.

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