Yes! We'd be honored to help you do this. We often manually change elements of the design as they are best suited for the loved one you are wishing to celebrate. 
We have options for both adults and children. If you'd like to proceed, simply place your order as is and reply to your order confirmation email with the request to adjust as a memorial print. We'll reply with next steps! 
Want more clarification? You can reach us via live chat on our site or email at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

Can I create a memorial print?

Yes we can customize your wedding print in this way. Reach out to us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a> for next steps.

Can I create a print for an engagement or an unmarried couple?

Some of the background color options default your image to black and white. If you would like to use a color photo, we suggest using the "default" or the "soft white" option.
If you still would like to purchase the color background and use a color photo, we can always manually change your print design after you place your order. Simply place your order as is, then reply to your order confirmation with that request. We'll reply with a preview for you to approve before we send your order to print! 
Need more info? You can reach us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a> or via live chat on our site.

Why does my photo have to be black & white when I choose a colored filter?

Sometimes with this happens when some of the billing or credit card information is incorrect.
<ol>
<li>double-check that all of your credit card information is correct</li>
<li>logout and back into your account</li>
<li>if you're still having trouble you can reach us directly via live chat or by email at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a> </li>
</ol>

I'm trying to place my order - seeing "please wait" and a spinning wheel

We don’t supply a large format digital file of any order. We only produce a printed physical product.
With that said, we can always provide a small digital preview of your art print if you're wanting a preview to share before the actual print arrives in the mail.
Go ahead and reply to your order confirmation email with this request and we'll reply with a preview for you!
You can also reach us directly at info@stillnovel.com

Can you provide a digital file of my order?

We're still a very new brand and we don't partner as often as we'd like! That being said, we're always open to it. Feel free to reach out to our marketing team directly with your request to partner. You can reach us at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>.

Do you partner with influencers?

We do offer a swap for the astrology! we're hoping to automate this in the future, but for now, we make these changes after you place your order.
This is what we replace: Change the star sign symbol to the gender symbol for boy or girl. Swap the "motto" with one word to describe the child. Swap the "keywords" for nicknames We can also replace the Chinese "year of the x" with the Birth Flower
If this works for you, simply place your order as-is. Reply to your order confirmation with this request and answers to the questions above. We'll reply with an updated preview for you to approve! 
If you have further questions or need any additional clarification, please email us at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

Can I remove the Astrology / Horoscope? 

When a photo is marked low resolution, there is a risk that your photo won't print perfectly. We've included our tips for how to upload a high-resolution photo for you below.
In addition, our design team looks at each order as it comes through and we will reach out if we feel like the quality of your image isn't high enough to confidently send to print.
<ol class="ak-ol" data-pm-slice="3 1 []">
<li>
The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal or within your smartphone library.
</li>
<li>
Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
</li>
<li>
Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
</li>
<li>
Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
</li>
<li>
We’re happy to help - send us an email at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a> and we can assist if you’re concerned about your image quality.
</li>
</ol>

Will my photo print ok?

We recommend framing with us and think you’ll be so pleased with the finished product!
The custom framing is truly custom. Each frame is cut and hand-assembled to order, using solid wood or 100% aluminum. Each print is dry-mounted to a foam core board and finished with secure backing and a non-reflective premium glaze (so that you can read the content in your print even in direct glare). Our frames are guaranteed not to warp or fade over time.
Our prices are truly a reflection of the quality we stand behind and that's something we're quite proud of as small business owners!

Why you should frame with us

Sorry for the confusion! The status "Order Processing" simply means it's currently in production at our print facility and hasn't yet shipped.
Orders typically ship within 3-5 business days and you will receive a shipping confirmation with tracking info as soon as it's on the way. If it has been longer than that time period, please reach out to us directly at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a>

Why does my order still say "processing"?

Thank you for asking! We're a small business and every review helps customers feel more confident that we'll fulfill what we've promised. Thank you for your support!
You can review us on <a href="https://g.page/stillnovel/review?rc" target="_self">Google Business</a> or <a href="https://www.facebook.com/pg/stillnovel/reviews" target="_self">Facebook</a>

How can I leave a review?

Open your project and after you move through all the steps you will get to the last page you click “done” and it will take you to the checkout page.
If for any reason at all the arrows or the ”done” button are grayed out, it means that you have not filled out one of the fields.
To find an order you've previously worked on, head to your <a href="https://my.stillnovel.com/" target="_blank" rel="noopener">dashboard</a> and click edit to resume and continue to checkout.

How do I order?

We will allow for instant options in our app in the future! 
In the meantime, we're adjusting the design manually by swapping "you were x days early" with "you were adopted on x,x,xxxx ". If there are any other fields that do not pertain to you, let us know and we are always willing to customize those areas as well.
To proceed with this option, go ahead and place your order as is and reply to the order confirmation email with this request. We'll reply with a preview of your modified print to approve before we send it off to print! 
Have a few more questions? Feel free to contact us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

Do you have modifications for Adoption?

While we do not offer “gift wrapping”, we pack and prepare every print as though it were a gift. The price of your piece is never included and it arrives at your door beautifully packaged and ready to unwrap. 
If you'd like to add a gift message to your order, feel free to contact us at <a href="mailto:orders@stillnovel.com">orders@stillnovel.com</a> within 24 hours of placing your order and we'll be happy to include a custom note with your order.

Can I make my order a gift?

Sorry for the confusion! If you scroll down further in the hour drop-down you’ll see the pm selections.

I can't select a PM in the time dropdown

No problem! In order to checkout, simply add a space in the middle name field. Once you've placed your order, reply to your order confirmation letting us know to remove that space and we'll update the design and send it to print!
Still have questions? Feel free to email us directly at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>

What do I do if my child doesn't have a middle name?

Unfortunately, you can't yet toggle between both print styles. You'll have to re-create your print in the second style.
We know this is frustrating and it's at the top of our list when it comes to site improvements!

Can I swap between print styles?

Yes! We offer e-gift and physical gift cards. We've provided images of our physical gift cards below. You can purchase or schedule delivery <a href="www.stillnovel.com/gift-cards" target="_blank" rel="noopener">here</a>. 
<img src="https://stillnovel.zendesk.com/hc/article_attachments/360058234172/stillnovel_72899657_199662041040479_1088803391884355125_n.jpg" alt="stillnovel_72899657_199662041040479_1088803391884355125_n.jpg"><img src="https://stillnovel.zendesk.com/hc/article_attachments/360058402391/stillnovel_73414983_1493105604165205_5275209620899828243_n.jpg" alt="stillnovel_73414983_1493105604165205_5275209620899828243_n.jpg">

Do you offer gift cards?

The production time varies based on if you ordered a custom frame or not. The estimated production and shipping times are as follows:
Art Only (unframed): 5-8 Business days. (Production time= 3 business days. Shipping: 3-5 business days)
Custom Framed Prints: 7-10 Business Days. (Production time=4-5 business days. Shipping=3-5 business days)
Once your order has been shipped you will receive an email with your tracking information. This means that your print has been packed and is about to be collected by the carrier. Depending on what time of day your order has been printed it can take up to 18 hours for your package to be collected.
We use <a href="http://www.fedex.com" target="_blank" rel="noopener">Fedex</a> for all of our shipping needs If you have any problems with your shipment or feel that it should have already been delivered — contact Fedex directly at 1.800.463.3339.  Please note that we are unable to speak to carriers on your behalf but we can provide whatever information that might assist you when speaking with them. If we can help in this way, feel free to contact us at <a href="mailto:help@stillnovel.com">support@stillnovel.com</a>.
*Shipping times listed include production time.

When will I receive my order?

As artists, we stand behind the work we do and have taken extra steps to ensure our products meet professional print and design standards.
Our signature giclée art prints are produced with premium, museum-quality FSC-certified, acid-free, paper — highly resistant to aging. Giclée is a type of ink-jet printing that uses 10 inks to create a fluid finish with incredible resolution and color consistency. Our matte 230gsm paper has a smooth, neutral-white finish.
If you order your print unframed it will arrive unmounted shipped flat in a reinforced sleeve.

What ink and paper do you use for the Signature Art Print?

With all of our prints, our software applies a slight overlay to ensure that the text is legible.
In addition, our design team takes a look at each print that comes through and if we have any concerns we can lighten or darken parts of the image to help with legibility.
If we still have concerns, we'll always reach out to you and let you know! In addition, you can always reach us via live chat or email at <a href="mailto:info@stillnovel.com">info@stillnovel.com</a>. We're always happy to take an extra look for you. We want you to love your art print!

I'm concerned I won't be able to read the text over my photo

Gift Cards can be purchased and redeemed through our website (www.stillnovel.com). Purchasing or using Gift Cards establishes acceptance of the Still Novel Terms and Conditions. Gift Cards may be purchased in electronic or physical formats. Both formats provide a gift code containing a redeemable monetary value, credited to an order when entered during the checkout process. Gift Cards have no expiration date and Still Novel does not charge any fees for Gift Cards. You can purchase a gift card <a href="www.stillnovel.com/gift-cards" target="_blank" rel="noopener">here</a>

What is your gift card policy?

Your product will be in production for 3-5 business days once your order is placed. After this time period, if the <a href="https://my.stillnovel.com/orders" target="_blank" rel="noopener">Order History</a> in your account has not updated to reflect shipment after production time has finished, please email us at <a href="mailto:help@stillnovel.com">support@stillnovel.com</a> for an update. Typically orders will arrive at your door within 7-10 business days. Please take into account that if you place your order after 6 pm PST it will not be in production until the following day.

How do I find my shipping and tracking information?

Handcrafted and assembled in the USA, our metal frames are made from 100% aluminum with your choice of a matte black or matte brass finish. Our frames are archival and will not warp or discolor over time. We exclusively use premium non-reflective acrylic glazing. All framed prints arrive assembled with secure backing and are ready to hang. The Modern Black Metal Frame is 1/4” wide, 1 3/8” deep; back-mounted. The modern brass frame is 7/16" wide, 1 5/16" deep; back-mounted and ready to hang.

Can you tell me about your metal frame selection?

We accept .png, .jpeg and .tiff files. It is our highest priority that you’re pleased with the quality of your print. Once you’ve uploaded your image, our software checks the resolution and alerts you if your image quality is too low. We do not print images with a resolution lower than 150 dpi.
Tips for improving your image resolution:
<ol class="ak-ol">
<li>
The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal, or within your smartphone library.
</li>
<li>
Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).
</li>
<li>
Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.
</li>
<li>
Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.
</li>
<li>
We’re happy to help - send us an email at <a class="sc-cAJUJo grMFQw" title="mailto:support@stillnovel.com" href="mailto:support@stillnovel.com">support@stillnovel.com</a> and we can assist if you’re concerned about your image quality.
</li>
</ol>

What image formats do you accept?

While you can adjust the exposure of your image, you cannot adjust our custom photo filters. Our design and photography team have worked meticulously to craft custom filters for our Signature Art Prints which support the legibility of our text overlays and retain color consistency in print production.
By selecting "no filter" you remove any adjustments to the color of your photo. We still apply a soft overlay to your photo ensuring your text is legible over a dark or light background. If you'd like to reduce this overlay, simply reply to your order confirmation with that request and we'll reply with a preview for you to approve before we send your order to print. 
Still have questions? Email us at <a href="mailto:support@stillnovel.com">support@stillnovel.com</a>. We're always happy to help!

Can I modify the photo  filters you use?

Yes! We can offer Fedex expedited shipping at a cost. Please note that all orders have a production time of 3-5 business days before they ship. Taking production time into consideration, the estimated order arrival with rush delivery is 4-6 business days. Please contact us at <a href="mailto:orders@stillnovel.com">orders@stillnovel.com</a> for rates based on your location and desired arrive-by date.

Is rush delivery available?

We use high-quality anti-glare acrylic instead of glass. Our acrylic is a premium product. It provides incredible clarity, is much less likely to shatter and offers increased protection against light exposure which can damage your print over time.

Why do you use acrylic instead of glass?

We’ve launched with our 16”x20", Signature Art Print. In the future, we will offer alternate sizes, topics and products. Sign up for our newsletter and be the first to hear about our expanding product line.

Can I get a bigger or smaller print size?

It's our goal to limit the choices our customer has to make in order to create a beautiful printed product. With that in mind, we have locked our typography styles and sizing choices to make creation fast and easy. 
If you are worried about legibility, we do put a slight filter layer over all the prints so that we ensure the text pops. We also take a look at each order as it comes in and we'll reach out if we find that legibility might be a problem.

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