When will I receive my order?

The production time varies based on if you ordered a custom frame or not. The estimated production and shipping times are as follows:

Art Only (unframed): 5-8 Business days. (Production time= 3 business days. Shipping: 3-5 business days)

Custom Framed Prints: 7-10 Business Days. (Production time=4-5 business days. Shipping=3-5 business days)

Once your order has been shipped you will receive an email with your tracking information. This means that your print has been packed and is about to be collected by the carrier. Depending on what time of day your order has been printed it can take up to 18 hours for your package to be collected.

We use Fedex for all of our shipping needs If you have any problems with your shipment or feel that it should have already been delivered — contact Fedex directly at 1.800.463.3339.  Please note that we are unable to speak to carriers on your behalf but we can provide whatever information that might assist you when speaking with them. If we can help in this way, feel free to contact us at support@stillnovel.com.

*Shipping times listed include production time.