What image formats do you accept?

We accept .png, .jpeg and .tiff files. It is our highest priority that you’re pleased with the quality of your print. Once you’ve uploaded your image, our software checks the resolution and alerts you if your image quality is too low. We do not print images with a resolution lower than 150 dpi.

Tips for improving your image resolution:

  1. The key to the best possible quality is finding the original photo (often kept on your computer, the photographer’s online portal, or within your smartphone library.

  2. Did you pull the image from a social account? Choosing an image from Instagram or Facebook will cause low-resolution warnings (since these platforms often shrink the size of your photo when you upload).

  3. Is the photo taken from a text message? Often smartphones shrink image sizes over text, resulting in a tiny version of the original photo.

  4. Did you upload a screenshot? This can compromise print quality significantly. We suggest uploading directly from your photo library.

  5. We’re happy to help - send us an email at support@stillnovel.com and we can assist if you’re concerned about your image quality.