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What happens if my order arrives damaged in transit?

Category: My Order Management

We are sorry your order was damaged during shipping. We are happy to send a replacement print for any order damaged in transit.

Please email support@stillnovel.com and include:

  • Photos of the damaged print or frame
  • Photos of the shipping box and packaging
  • A clear photo of the shipping label

These images allow us to submit a damage claim with the shipping carrier. Once we receive the required photos, we will begin producing your replacement as quickly as possible.