Who do I contact if my order is 
incorrect? | FAQ | Still Novel

Who do I contact if my order is 
incorrect?

Oh no! We’re so sorry to hear this. Please email us at support@stillnovel.com within 14 days of receiving your order so we can make it right.

In your email please provide your order number, a description of the problem, and any related images.

Please note that due to the custom nature of our products, we are unable to refund your order for customer created errors (i.e., typos or uploaded photos with poor image quality). In addition, we cannot provide refunds or exchanges due to damages caused by customer handling, storage, or treatment.