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What should I do if I’m having trouble checking out?

Category: Creating your project

If you are unable to complete your order, try the following troubleshooting steps:

  1. Make sure all required personalization and checkout fields have been completed.
  2. Refresh the page by selecting the reload button in your browser or pressing Enter or Return in the address bar.
  3. Try completing your order in a different browser. We recommend using Chrome or Safari.

If you are still having trouble checking out, contact us through live chat or email support@stillnovel.com. We will be happy to help you complete your order.