Limited Warranty and Returns
Our ultimate goal is that you have a positive experience and are happy with your purchase. If you need to cancel your order, it needs to be done within ONE hour of placing the order, after one hour, your order has entered into print production and we are unable to cancel without penalty. We are happy to provide a 50% refund of the order total if canceled within 24 hours. Please contact us at moc.levonllits@troppus if you need to cancel the order after one hour.
Still Novel offers a limited warranty on our Products guaranteeing our Products to be free of material defects. In the event that your Product is not free of material defects, Still Novel will replace such Product at no cost to you. To be eligible for a replacement Product, you must contact our customer service team to notify them within fourteen (14) days of receiving your Product. Still Novel reserves the right to request the return of the defective Product to verify that such Product is defective and eligible for a return under this limited warranty. There is no redeemable cash value for returned Products. Due to the custom and personalized nature of our Products, Still Novel cannot make returns for User-driven mistakes or creative choices. It is important that the Users carefully proof the content and order details of their Products for the following: (a) poor image quality including low resolution images that may be insufficient for print; (b) text errors including mistakes in spelling, grammar, font choice or other text errors or omissions; (c) Product selection mistakes including Product type, size, style, color and design layout; and (d) accidental omissions including blank pages or empty photo boxes. Users should also note that image colors vary from computer monitor to computer monitor. Still Novel relies on its professionally calibrated printing services and therefore cannot be responsible for color variations that might result from computer screen differences.