What should I do if my order is incorrect?

If your order arrives with an error or does not match what you ordered, email support@stillnovel.com within 14 days of delivery so we can review the issue and help make it right.

Please include:

• Your order number
• A description of the problem
• Clear photos showing the issue

Because each product is personalized, we cannot provide refunds or exchanges for customer-submitted errors, including incorrect spelling, inaccurate information, or low-quality uploaded photos.

We are also unable to replace or refund products damaged by improper handling, storage, or care after delivery.